Refund & Cancellation Policy

At Mellowe (operated by Mellow Company Ltd., VAT ID: BG208971118), we want you to be completely satisfied with our Slack employee engagement and recognition service. This Refund & Cancellation Policy outlines the straightforward process for cancelling subscriptions and requesting refunds.

1. 14-Day Money-Back Guarantee

We offer an unconditional 14-day Money-Back Guarantee for all new paid subscriptions (both monthly and annual plans). If for any reason you are dissatisfied with Mellowe within the first 14 days following your initial payment transaction:

• Send an email to support@withmellowe.com with your Slack Workspace name or ID and invoice/order number.
• Our team or our Merchant of Record, Paddle, will process a 100% full refund back to your original payment method.
• Refund requests submitted within the 14-day window are processed promptly with zero cancellation penalties or hidden fees.

2. How to Cancel Your Subscription

You can cancel your paid Mellowe subscription at any time without having to call sales or go through complicated retention hurdles:

1. Directly via Web Dashboard: Log in to your Mellowe administration dashboard at app.withmellowe.com, navigate to Settings → Billing → Subscription, and click Cancel Subscription.
2. Via Email Support: Alternatively, workspace administrators may simply write to us at support@withmellowe.com requesting cancellation. We will confirm your cancellation within one business day.

3. Access After Cancellation (Mid-Period Terms)

When you cancel your subscription mid-cycle:

• Active Access Retained: Your workspace retains complete, uninterrupted access to all paid features until the end of your current pre-paid billing cycle (the end of the paid month or the paid year).
• No Further Charges: Your subscription will not renew, and no further recurring billing will take place.
• Data Preservation: Your team's points ledger, historical kudos, custom badges, and analytics remain securely stored and accessible if you choose to resubscribe or downgrade to the Free Plan (up to 12 members).

4. Merchant of Record & Refund Processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Once an eligible refund is authorized, Paddle will issue the funds back to your original payment method (such as credit card, debit card, or PayPal). Depending on your financial institution, the refund typically appears on your statement within 3 to 5 business days.

5. Contact & Legal Entity

For any questions regarding billing, cancellations, or refund requests, please contact: