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Legal Agreement

Terms and Conditions

Last Updated: August 29, 2026

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (either as an individual or on behalf of your company/organization) and Mellow Company Ltd. (VAT ID: BG208971118; "we", "us", "our", or "Mellowe"), registered at zh.k. Trakiya, bl. 7, vh. A, et. 8, ap. 45, 6450 Harmanli, Bulgaria, governing your access to and use of the Mellowe Slack application, the website located at withmellowe.com, and all related software services (collectively, the "Service").

By installing the Mellowe Slack application, creating an account, or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. The Service

Mellowe provides a workplace culture and employee engagement platform designed to operate seamlessly within Slack. The Service includes, but is not limited to:

  • Peer-to-peer recognition, kudos exchanges, and point allowances.
  • Customizable digital badges and company core value hashtags.
  • Automated milestone celebrations (e.g. work anniversaries and birthdays).
  • Custom rewards catalog and market redemption tracking.
  • Workspace analytics and cultural health insights.

2. Account Registration & Workspace Authorization

To use Mellowe, an authorized representative of your organization must install the application into your Slack workspace and grant the necessary permissions via Slack OAuth.

  • Authority: You represent and warrant that you have the full power and legal authority to bind your organization to these Terms.
  • Account Responsibility: You are responsible for all activities occurring within your workspace account and for maintaining the confidentiality of any administrative access credentials.
  • Accuracy: You agree to provide accurate and up-to-date information during installation and billing checkout.

3. Subscriptions, Fees & Payments

A. Plans & Pricing

Mellowe offers both free tiers (for teams up to 12 users) and paid subscription plans ($5.00/user/month billed monthly, or $48.00/user/year billed annually). Details of our pricing tiers, user limits, and features are available on our Pricing Page.

B. Payment Processing & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By subscribing to a paid plan, you agree to Paddle's checkout terms of service and authorize recurring billing according to your selected billing frequency (monthly or annually).

C. Cancellations & Mid-Period Access

Workspace administrators may cancel or downgrade a paid subscription at any time via the Mellowe web dashboard (under Settings → Billing) or by writing to support@withmellowe.com. Cancellation takes effect at the end of the current pre-paid billing cycle (month or year), and your workspace will retain full access to all paid features until that date without renewal.

D. 14-Day Money-Back Guarantee & Refunds

We provide an unconditional 14-day money-back guarantee for all initial subscription purchases. If you are not completely satisfied within the first 14 days, contact support@withmellowe.com for a full refund. For complete terms, please refer to our dedicated Refund & Cancellation Policy.

4. Acceptable Use Policy

You agree to use Mellowe strictly in compliance with all applicable laws, Slack's Acceptable Use Policy, and this Agreement. You agree NOT to:

  • Use the Service to transmit abusive, harassing, defamatory, or unlawful content.
  • Attempt to probe, scan, breach, or circumvent any security or authentication measures.
  • Reverse engineer, decompile, disassemble, or derive source code from the Service.
  • Resell, sublicense, distribute, or operate the Service as a managed service bureau for third parties.
  • Use automated scripts, bots, or scrapers to manipulate recognition points, allowances, or platform analytics.

5. Intellectual Property Rights

A. Our Intellectual Property

Mellowe and its original content, features, software algorithms, logos, trademarks, and visual designs remain the exclusive property of Mellowe. Nothing in these Terms grants you ownership of any of our intellectual property.

B. Customer Data

You retain full ownership of all data, messages, custom badge designs, and content submitted by your team through the Service ("Customer Data"). You grant Mellowe a limited, non-exclusive license to process and store Customer Data solely to deliver and maintain the Service.

6. Termination & Data Deletion

You may terminate your account at any time by uninstalling the application from Slack and requesting deletion, or by triggering permanent workspace removal directly in the Mellowe web app under Settings → Danger Zone.

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if you materially breach these Terms or engage in activities that threaten the security or integrity of our infrastructure.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MELLOWE, ITS DIRECTORS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO MELLOWE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. When material changes occur, we will provide at least 15 days' notice before the new terms take effect by posting an announcement on our website or notifying workspace administrators.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact our legal and support team: